ags55 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "ags55", "we", "us", and "our" refer to ags55 and its operating entity, the platform available at https://ags55.net, and any sub-domains or affiliated services operated under the ags55 brand.
• "Member", "you", and "your" refer to any individual who has registered a verified account on the ags55 platform.
• "Platform" refers to the ags55 website, mobile-optimized site, and any associated gaming interfaces, cashier systems, and support tools accessible via https://ags55.net.
• "Account" means the personal, non-transferable registered member account created upon successful completion of the registration and verification process.
• "Balance" means the total Rupiah-denominated funds held in a Member's account at any point in time, comprising real-money deposits, winnings, and approved bonus credits.
• "Bonus Funds" means any promotional credit, welcome bonus, reload bonus, cashback, or free-spin equivalent credited to a Member's account as part of an ags55 promotional offer, subject to applicable wagering requirements.
• "Wagering Requirement" means the minimum number of times a bonus amount must be staked before it becomes eligible for withdrawal, as specified in the relevant promotion terms.
• "KYC" means Know Your Customer — the identity verification process required by ags55 to confirm a Member's identity, age, and residency status before processing withdrawal requests above specified thresholds.
• "Responsible Gaming Tools" means deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options available to Members via the account dashboard.
• "Force Majeure" means any event beyond the reasonable control of ags55 including, but not limited to, acts of God, governmental restrictions, internet service outages, cyberattacks, natural disasters, and power failures.

Access to and use of the ags55 platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be at least 21 years of age. ags55 enforces a strict minimum age policy. Proof of age will be requested during the KYC verification process, and accounts found to be held by individuals under 21 will be immediately suspended and any balance forfeited.
• You must be a resident of Indonesia or otherwise accessing the platform from a jurisdiction in which online gaming is not prohibited under applicable local law. It is your sole responsibility to determine whether your use of ags55 is lawful in your jurisdiction.
• You must be acting as a private individual and not as a professional or commercial gaming operator, affiliate, or agent placing wagers on behalf of a third party.
• You must not be a current or former employee of ags55 or any of its affiliated suppliers, game studios, or technology partners during the period of your employment or for 12 months thereafter, without prior written consent from ags55 management.
• You must not be subject to any self-exclusion order or voluntary exclusion that you have previously requested through ags55's responsible gaming controls.

To access real-money gaming products on ags55, you must complete the registration process and create a verified Member account. By submitting your registration, you confirm that all information provided is accurate, complete, and up to date.

During registration, you will be required to provide at minimum your full legal name, date of birth, residential address in Indonesia, a valid email address, and a nominated Indonesian bank account or e-wallet for withdrawal purposes. You agree to update your account information promptly if any detail changes.

One account per member. Each individual is permitted to hold only one registered account on ags55. Opening, operating, or attempting to access multiple accounts — whether under the same identity or different identities — is strictly prohibited and constitutes a material breach of these Terms. ags55 reserves the right to close all associated accounts and forfeit any outstanding balances where duplicate accounts are detected.

ags55 reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for such refusal.

You are solely responsible for maintaining the confidentiality and security of your ags55 login credentials, including your username and password. You must not disclose your login details to any third party under any circumstances.

All activity conducted using your account credentials — including bets placed, deposits made, and withdrawal requests submitted — is your sole responsibility. ags55 shall not be liable for any losses arising from unauthorized access to your account where such access resulted from your failure to maintain credential security.

ags55 will never contact you via email, live chat, SMS, or telephone to request your password, one-time passcode, or full payment card details. Any communication purporting to be from ags55 that requests this information should be treated as fraudulent and reported to [email protected] immediately.

• Use a strong, unique password that is not reused across other online services.
• Enable two-factor authentication (2FA) where offered in your account security settings.
• Log out of your account when using a shared or public device.
• Report any suspected unauthorized access to ags55 support without delay.

All deposits to your ags55 account must be made in Indonesian Rupiah (IDR / Rp) via one of the following supported payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja. Deposits from payment methods not registered in your own name are prohibited.

The minimum deposit amount is Rp 25.000. There is no maximum deposit limit by default; however, ags55 reserves the right to impose individual account limits based on verification status and risk assessment. ags55 does not charge deposit processing fees. Any fees charged by your bank or e-wallet provider are your responsibility.

Deposits are credited to your ags55 account balance in real time for e-wallet transactions and within 5 minutes for bank transfer transactions under normal operating conditions. ags55 is not liable for delays caused by third-party payment processors, bank clearing delays, or system outages beyond our control.

ags55 reserves the right to request source-of-funds documentation for deposits above certain thresholds as part of our ongoing compliance obligations.

Withdrawal requests may only be made to a bank account or e-wallet registered in your own legal name that matches the verified identity on your ags55 account. Third-party withdrawals are strictly prohibited under all circumstances.

The minimum withdrawal amount is Rp 50.000. Withdrawal requests submitted before 23:00 WIB are processed the same day, with an average completion time of under ten minutes under normal operating conditions. Requests submitted after 23:00 WIB will be processed on the following business day.

Before processing a withdrawal, ags55 may require completion of the KYC identity verification process (see Clause 10). Withdrawal requests will be held pending until all required verification documents have been reviewed and approved.

• ags55 does not charge withdrawal processing fees. However, your nominated bank or e-wallet provider may apply their own transaction charges.
• Winnings derived from Bonus Funds are subject to the applicable wagering requirement being met in full before they may be withdrawn.
• Withdrawal requests may be delayed or declined where ags55 has reasonable grounds to suspect fraud, AML policy violations, or breach of these Terms.
• ags55 reserves the right to perform additional due diligence on large withdrawal requests, including requests for source-of-wealth documentation.

ags55 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, free-spin equivalents, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, and Indonesian Independence Day. All bonuses are subject to the specific terms published on the relevant promotion page, which supplement and form part of these Terms & Conditions.

Unless otherwise stated in the specific promotion terms, the following general bonus conditions apply to all ags55 promotional offers:

• Wagering requirement: Bonus Funds must be wagered a minimum number of times (as specified per promotion) before any winnings derived from those funds become eligible for withdrawal.
• Minimum odds: For sports betting bonuses, qualifying bets must be placed at minimum odds of 1.50 (decimal format) per selection unless stated otherwise.
• Eligible games: Certain bonuses may be restricted to specific game categories (e.g., slots only, live casino only). Wagers placed on excluded game types will not contribute to wagering requirement completion.
• Expiry: Bonus Funds and their associated wagering requirements must be completed within the time period specified in the promotion terms. Expired bonus balances are forfeited without compensation.
• One bonus per promotion: Each promotion is limited to one claim per Member, per household, per IP address, and per payment method, unless explicitly stated otherwise.
• Abuse: ags55 reserves the right to void bonuses and withhold associated winnings where promotional abuse, collusion, or exploitation of bonus terms is suspected. This includes but is not limited to low-risk hedging strategies designed to meet wagering requirements without genuine play intent.

All games available on the ags55 platform — including live casino tables, slot titles, togel (Indonesia's traditional numbers lottery) draw markets, Sic Bo, sportsbook markets, and crash games — are operated by their respective certified game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) or by ags55-operated draw engines.

Each game is governed by its own individual game rules, which are accessible within the game interface. Members are responsible for reading and understanding the applicable game rules before placing any real-money wager. Ignorance of game rules is not grounds for a refund or dispute.

All game outcomes are determined by certified Random Number Generator (RNG) systems or, in the case of live casino, physical dealing and spinning processes conducted by human dealers and independently audited. ags55 does not modify or override game outcomes under any circumstances.

• In the event of a game error, connection failure, or system interruption during an active wager, the round outcome will be determined in accordance with the game studio's error-handling policy. ags55 reserves the right to void affected rounds and return stakes at its discretion.
• Published Return to Player (RTP) percentages for slot titles are theoretical long-term averages and do not guarantee individual session outcomes.
• ags55 reserves the right to void sportsbook bets placed on events where the listed odds were manifestly incorrect due to a technical error.

Members must use the ags55 platform in good faith and in accordance with these Terms. The following conduct is strictly prohibited and may result in immediate account suspension, balance forfeiture, and legal action where appropriate:

• Registering more than one account or using false identity information during registration or KYC.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with games, place bets, or exploit platform features.
• Colluding with other Members or third parties to gain an unfair advantage in any game, particularly in live poker, live blackjack, or any peer-versus-player format.
• Exploiting software bugs, glitches, or pricing errors to generate artificial winnings. Any winnings derived from an identified exploit will be voided regardless of whether the Member was aware of the error.
• Engaging in any form of money laundering, including using the platform to layer or integrate funds derived from illegal activity.
• Accessing the platform using a VPN, proxy, or anonymizing service to circumvent geo-restrictions or terms compliance monitoring.
• Harassing, threatening, or abusing ags55 staff or other Members through any communication channel.
• Attempting to reverse-engineer, scrape, or copy any part of the ags55 platform, game library, or proprietary content.

ags55 is required to verify the identity of its Members as part of our international licensing obligations and AML compliance framework. The KYC process is mandatory for all Members requesting a withdrawal above the minimum threshold, and may be triggered at any time at ags55's discretion.

To complete KYC verification, you will be required to submit clear, unaltered digital copies of the following documents:

• Proof of Identity: A valid Indonesian National Identity Card (KTP), passport, or driver's license showing your full legal name and date of birth.
• Proof of Address: A recent bank statement, utility bill, or official correspondence issued within the last three months, showing your name and residential address in Indonesia.
• Proof of Payment Method: A photograph or screenshot of the front of the bank card, bank account page, or e-wallet account used for deposits, showing your name and the last four digits of the account number.

ags55 will review submitted KYC documents within 1–3 business days. Withdrawal requests will remain pending until verification is approved. ags55 may request additional documentation if the initial submission is incomplete or unclear. Providing false, altered, or fraudulent documents is a serious breach of these Terms and may be reported to law enforcement authorities.

ags55 is committed to promoting responsible gaming practices and providing Members with the tools and resources necessary to maintain control over their gaming activity. The following responsible gaming tools are available to all Members at no charge via the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Loss Limits: Restrict the maximum amount you are permitted to lose within a defined period.
• Session Time Reminders: Configure automated reminders that alert you after a specified duration of continuous gaming activity.
• Cooling-Off Period: Temporarily suspend your account for a defined period (minimum 24 hours, maximum 6 weeks) during which you will be unable to log in, deposit, or place wagers.
• Self-Exclusion: Permanently close your ags55 account and block all access for a minimum period of 12 months. Self-exclusion is irrevocable for the chosen duration. Members who self-exclude must not attempt to re-register; any account opened in violation of a self-exclusion order will be closed immediately and any balance forfeited.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to use the self-exclusion tool immediately and seek support from a qualified counseling service. ags55 support agents are available 24/7 and can assist you in activating any responsible gaming tool without judgment.

To the fullest extent permitted by applicable law, ags55 and its directors, officers, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the platform, including but not limited to:

• Loss of winnings or profits resulting from platform downtime, game errors, or payment processing delays.
• Unauthorized access to your account resulting from your failure to maintain credential security.
• Decisions made in reliance on game statistics, odds data, or promotional materials published on the platform.
• Any interruption, suspension, or termination of services caused by Force Majeure events.
• Third-party payment processing errors, delays, or failures outside ags55's direct operational control.

The ags55 platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding uninterrupted availability, error-free operation, or the suitability of the platform for any particular purpose. Our total aggregate liability to you for any single incident or series of related incidents shall not exceed the total value of your real-money account balance at the time the claim arises.

All content published on the ags55 platform — including but not limited to the ags55 brand name, logo, trademarks, website design, software, game interfaces, promotional graphics, and written content — is the exclusive intellectual property of ags55 or its licensed content providers and is protected by applicable international intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This license does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any part of the platform or its content without prior written authorization from ags55.

Game content — including artwork, audio, and game mechanics — remains the exclusive intellectual property of the respective game studio (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft) and is subject to those studios' own intellectual property protections.

ags55 reserves the right to suspend, restrict, or permanently close any Member account at any time, with or without prior notice, where we have reasonable grounds to believe that:

• The Member has breached any provision of these Terms & Conditions.
• The Member has provided false, incomplete, or misleading information at registration or during KYC.
• The Member is engaging in or has engaged in fraudulent, abusive, or illegal activity on the platform.
• The Member's account poses a risk to the financial integrity or reputational standing of ags55.
• Continued operation of the account would expose ags55 to legal or regulatory liability.

Upon account termination for cause, ags55 reserves the right to forfeit the Member's outstanding balance, including any real-money funds where those funds are reasonably believed to be the proceeds of fraudulent activity. Where account closure is not due to a breach by the Member, any verified real-money balance will be returned to the Member's registered payment method within 10 business days.

Members may close their account voluntarily at any time by contacting ags55 support. Voluntary account closure requests will be processed within 2 business days, provided no pending withdrawal or KYC verification is outstanding.

ags55 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify active Members via the email address registered on their account at least 7 days prior to the amended terms taking effect.

Your continued use of the ags55 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may request account closure in accordance with Clause 14 of these Terms.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which ags55 holds its international operating license. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration under the rules of a recognized international arbitration body, with proceedings conducted in English.

Nothing in this clause limits ags55's right to seek emergency injunctive or other equitable relief in any competent court to protect its intellectual property or prevent irreparable harm pending the conclusion of arbitration proceedings.

Members accessing the platform from Indonesia acknowledge that they do so at their own initiative and accept sole responsibility for compliance with any applicable Indonesian laws and regulations relating to online gaming and gambling activity.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, your account, or any ags55 service, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button on the ags55 platform. Average first-response time is under 60 seconds during peak hours (17:00–03:00 WIB).
• Email: [email protected] — written enquiries are responded to within 24 hours. For account-specific matters, please include your registered username and a brief description of your query.

For responsible gaming support, account self-exclusion requests, or KYC document submissions, please contact our support team directly via live chat or email for the most efficient resolution.